Shipping policy

Thank you for shopping with Calmera Motion.

We are committed to delivering your order as quickly and efficiently as possible while ensuring every package arrives safely.

Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, product launches, or seasonal events, processing times may be slightly longer.

Delivery Times

Estimated delivery time is 8–13 business days from the date your order is dispatched.

Delivery times are estimates only and are not guaranteed.

Delivery timeframes may vary depending on your location, courier capacity, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Partners

We work with trusted South African logistics and courier partners to ensure reliable delivery throughout South Africa.

Courier providers may vary depending on your location and order requirements.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active within the courier's system.

Delays

While we make every effort to ensure timely delivery, Calmera Motion cannot guarantee delivery dates.

We are not liable for delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Customs inspections
  • Incorrect delivery information provided by the customer
  • Industrial action or strikes
  • Natural disasters
  • Load shedding impacts on courier operations
  • Any event beyond our reasonable control

A delivery delay does not automatically entitle a customer to a refund, cancellation, compensation, or chargeback where the order remains in transit and delivery is still reasonably expected.

Nothing in this policy limits any rights afforded to consumers under applicable South African law.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

Calmera Motion shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide supporting photographs where possible.

If a parcel is confirmed lost by the courier provider, we will work with the courier to investigate and provide an appropriate resolution.

Contact Us

For shipping enquiries, please contact:

Calmera Motion
Email: support@calmeramotion.co.za
Website: www.calmeramotion.co.za

We aim to respond to all shipping enquiries within 2 business days.