Refund policy

Return & Refund Policy

Last Updated: June 2026

At Calmera Motion, we stand behind the quality of our products and aim to provide a fair and transparent shopping experience in accordance with the Consumer Protection Act 68 of 2008 ("CPA") of South Africa.

1. Change of Mind Returns

If you change your mind about a purchase, you may request a return within 7 days of receiving your order, provided that:

  • The product is unused.

  • The product is in its original packaging.

  • All accessories, manuals and included items are returned.

  • The product is in a resalable condition.

Customers are responsible for all return shipping costs associated with change-of-mind returns.

Original shipping charges are non-refundable.

A reasonable handling or restocking fee may be deducted where permitted by law.

2. Defective, Damaged or Faulty Products

If your product arrives damaged, defective, or develops a fault within 6 months of delivery due to a manufacturing defect, you may be entitled to a repair, replacement, or refund in accordance with Section 56 of the Consumer Protection Act.

Calmera Motion reserves the right to inspect and assess any product before approving a refund or replacement.

Proof of purchase may be required.

Photographic or video evidence may be requested before a return is authorised.

3. Products Not Eligible for Return

For hygiene and health reasons, the following products cannot be returned for change-of-mind reasons once opened, worn, used, or removed from their original sealed packaging:

  • Audio headbands

  • Sleep masks

  • Wearable comfort products

  • Personal-use wellness products

This restriction does not affect your rights regarding defective products under South African law.

4. Incorrect Orders

If you receive the wrong product due to an error on our part, please contact us within 7 days of delivery.

We will arrange a replacement or suitable remedy at no additional cost to you.

5. Return Approval Process

Before returning any product, customers must contact our support team to obtain return authorisation.

Unauthorised returns may be refused.

Return requests should include:

  • Full name

  • Order number

  • Contact details

  • Reason for return

  • Supporting photographs where applicable

6. Refund Processing

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider.

Shipping costs, duties, taxes and courier fees are generally non-refundable unless required by law.

7. Customer Responsibility

Customers remain responsible for returned goods until they have been received by Calmera Motion.

We recommend using a tracked shipping service when returning products.

8. Contact Us

For return requests or assistance, please contact:

Email: support@calmeramotion.co.za

Website: www.calmeramotion.co.za

Consumer Rights Notice

Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African law.